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    FAQs

    Please check our list of common FAQs. If you cannot find an answer to your query, please contact us via the contact form on this website and we'd be happy to help.

    Does BGI have data analysis capabilities?

    Yes! BGI has many years of experience providing advanced data analysis solutions to partners. BGI provides raw data as FASTQ files for all projects and has a range of advanced bioinformatics capabilities to provide customised data analysis services to partners.

    Does BGI’s research arm have access to my data for their research?

    Information from BGI’s service group does not cross business lines. The staff are separate and BGI’s research scientists do not have access to data from the fee-for-service branch.

    How does BGI support me and consult with me on my project given the time and language barriers between the USA/Europe and China?

    BGI has global office locations and staff based across the world, all of whom speak English. Please contact us via our online contact form and tell us about your project. We’re here to help!

    How do I send samples to China? What carrier do I use? What are the importation rules?

    BGI has many years experience shipping samples across the world to our laboratories in China and elsewhere. Please create a myBGI account for access to our sample shipping guidelines and for more information. Alternatively, please contact us via the contact form on this website and tell us about your project.

    What are your laboratory shipping addresses for samples?

    Please note, you must have a myBGI account or be in communication with your project manager before sending us samples.

    Sample Shipping address for the BGI@CHOP laboratory is:

    Consignee’s NameBGI Americas

    Attn: Sample Receiving

    Consignee’s Address2904 Orchard Parkway San Jose, CA 95134
    Contact No.408-648-2560
    Emailbgichop.sample@bgi.com
    RemarksAfter the samples have been picked up, please send the name of courier, tracking no. to Sample Receiving via  bgichop.sample@bgi.com.

    Sample Shipping address for BGI’s Copenhagen laboratory is:

    Consignee’s NameBGI-Europe A/S
    Attn: Mr.Kevin.Sun
    Consignee’s AddressCOBIS Ole Maaløes Vej 3 | DK-2200 Copenhagen N | Denmark
    Contact No.0045 8173 6658
    Emailhushufan@genomics.cn ; europe-lab@genomics.cn
    Postal/Zip CodePlease note that Denmark has no postal/ zip code
    RemarksAfter the samples have been picked up, please send the name of courier, tracking no.
    to Shufan HU via europe-lab@genomics.cn.

    Shipping address for BGI’s Hong Kong Laboratory is:

    Consignee’s nameBGI Tech Solutions (Hong Kong) Co., Limited

    Sample Management Center

    ATTN: Ms. Weimao ZHUANG

    Consignee’s Address1/F, 16th Dai Fu Street, Tai Po Industrial Estate, Tai Po, Hong Kong
    Contact No.852-3952 2150/852-9683 9836
    Emailbgihk.sample@genomics.cn
    RemarksPlease note that Hong Kong has no postal/ zip code. To avoid delays/

    loss of samples due to incorrect routing, do not include “China” or “CN” in consignee’s address. If “Country” is required, use “Hong Kong”.

    NOTE:

     

    Shipping samples to addresses other than those provided may cause loss of shipment or a delay in delivery.

    Please send the name of the courier, the tracking number and the Sample Information Sheet to the laboratory contact email address and/or your project manager as soon as the samples are shipped. BGI will help to track the shipping status of your samples, and will facilitate the import process.

    Sending samples to our laboratories may require an official and signed declaration letter. In the letter, please give a general description of the samples (i.e., source/ usage/ quantity) and clarify that the samples are neither hazardous, infectious, HIV positive, dangerous, toxic or radioactive. An example declaration letter is provided in your customer account.

    What is the difference between RNA Seq Quantification and RNA Seq Transcriptome sequencing?

    RNA Seq quantification can be defined as a ‘light’ version of RNA Seq Transcriptome. For RNA Seq quantification, BGI uses SE50 sequencing strategy to quantify the expressed genes. For RNA Seq Transcriptome, we use PE100/PE150 sequencing strategy, which not only quantifies the expressed genes but also analyses the transcript structures such as: InDel, RNA splicing, fusion genes etc. If a customer only wishes to focus on gene expression analysis, RNA Seq Quantification is recommend. If a customer wants a structural analysis of the transcripts, RNA Seq Transcriptome is recommend.

    Can you provide gene lists for the cancer panels?

    For gene lists of BGI’s cancer panels please contact your Project Manager or email info@bgi-international.com